What If I’m Not Happy With My Wine?


Oh Dear! What if you’re not happy with your wine?

At Wine Kitz Ottawa we’re passionate about our customers and our products. If you’re not happy, we’re not happy.

When you buy something from Wine Kitz Ottawa you can be assured that the entire Wine Kitz organization stands behind it.

Bad Wine

At Wine Kitz Ottawa we offer a 100% NO HASSLE Satisfaction Guarantee*.

If you are not 100% satisfied with the wine you make with us, we will replace your wine with a wine kit of equal or lesser value or refund your money.

It’s as simple as that!

* This guarantee does not apply to unbottled wines that have been left in the winery for more than three months from their start date. The temperature of the winery is set to promote the fermentation of the wines; it is too warm for the storage of finished wine. Wine left in such a warm environment beyond three months can quickly spoil.

Wine Kitz has been satisfying customers
for over 60 years.

We’d like you to be one of them.